Activity Types

openCRX supports various activity types. They all share a common set of attributes and operations (see section Activity for a detailed discussion), but some activity types feature additional attributes and/or specialized operations, depending on their main use:

• Absence - use this activity type for vacation, sick leave, etc.

• E-Mail - to keep track of all your inbound/outbound e-mails

• External Activity - use this activity type for activity information provided by third-party systems

• Fax - to keep track of all your inbound/outbound fax transmissions

• Incident - this is the most important activity type in the area of Incident Management; it features many additional attributes and advanced operations supporting the Life Cycle of an Incident - use this activity type to report bugs in a bug tracking system

• Mailing - to keep track of all your mailings, letters, etc.

• Meeting - use this activity type to plan/schedule meetings, lists of participants, etc.

• MMS - to keep track of your picture messages (mobile phone)

• Phone Call - to keep track of all your inbound/outbound phone calls, conference calls, etc.

• Sales Visit - use this activity type to plan/schedule sales visits, parties to meet, etc.

• SMS - to keep track of your short text messages (mobile phone)

• Task - to keep track of tasks, things to do, etc.